Have your bought an Ibanez RG350EX or you about buying one. Then you might have a few questions about why the bridge is the way it is, what to do about the tremolo arm, the switch, how to keep your strings from buzzing against the fretboard — There could be a thousand and one questions that you need answers to. So how do you get your answers?
The first thing to do if you are an owner is to call the support staff of the store you bought from. In some cases, you might have to contact Ibanez support staff. If you don’t know how to get their details, visit Ibanez.com. Here are other ways for you to get the help you need when you need it…
i. Live Chat. Many online stores that deal in guitar gears do have a live chat facility with a well trained staff to deal with issues that you might have. It’s simple and won’t cost you anything apart from getting online. We all know how chat interfaces work. Type in your questions and get your answers back in text.
ii. The other option open to you is to go to forums that are dedicated to Ibanez rg series. There you’ll meet folks who love and use guitars in this family. You might get the answer to your concern by merely browing through old posts. But if you don’t find what you are looking for, all you have to do is start a new post. You’ll have the benefit of getting answers from other users who know how to fix the problem in question.
To get to the right forum, just go to Google and type in “Ibanez RG forum” and you’ll find one that will be right for you.
iii. Don’t forget the lowly rated “Contact Us” form. If you are dealing with a reputable company, they don’t joke with enquiries on their sites. The standard is that you should get a reply within 24 hours even if the first one doesn’t entirely resolve the matter on hand.
